PAIA manual

1. About this manual

This manual explains how to ask Induna Training and Occupational Safety Practitioners ("Induna") for access to records it holds, what records it holds, and how it processes personal information. It is available on this website and at our head office.

2. Company and contact details

• Name: Induna Training and Occupational Safety Practitioners
• Registration number: 2012/048407/07
• Physical address: 225 Koppie Alleen Road, Welkom, Free State
• Telephone: 083 273 2334
• Email: info@indunatrng.co.za
• Website: www.indunatrng.co.za

Information Officer: Casper Maree, Director. Telephone 083 273 2334, email casper@indunatrng.co.za.

3. The Information Regulator's guide

The Information Regulator has published a guide on how to use PAIA and POPIA. It is available on the Regulator's website, and from the Regulator at Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Email: enquiries@inforegulator.org.za. Website: inforegulator.org.za.

4. Records available without a request

The information on this website, our brochures and our privacy policy are available to anyone without a formal request.

5. Records kept in terms of other laws

Where applicable, we keep records in terms of legislation that includes: the Companies Act 71 of 2008; the Income Tax Act 58 of 1962; the Value-Added Tax Act 89 of 1991; the Tax Administration Act 28 of 2011; the Basic Conditions of Employment Act 75 of 1997; the Labour Relations Act 66 of 1995; the Employment Equity Act 55 of 1998; the Skills Development Act 97 of 1998 and the Skills Development Levies Act 9 of 1999; the Unemployment Insurance Act 63 of 2001; the Compensation for Occupational Injuries and Diseases Act 130 of 1993; the Occupational Health and Safety Act 85 of 1993; the Mine Health and Safety Act 29 of 1996; the Broad-Based Black Economic Empowerment Act 53 of 2003; and the Protection of Personal Information Act 4 of 2013.

6. Categories of records we hold

• Company records: registration documents, statutory registers, minutes and resolutions.
• Financial and tax records: financial statements, accounting records, tax and VAT records, invoices and banking records.
• Employee records: employment contracts, personnel files, payroll, leave, training and qualification records.
• Client records: contact details, quotes, agreements, correspondence, and the safety documents we prepare for clients.
• Supplier records: contact details, agreements, invoices and correspondence.
• Health and safety records: appointments, risk assessments, incident records and related documents.
• B-BBEE records: certificates, affidavits and supporting documents.

Records we prepare for clients belong to those clients and are confidential. Requests for them must be made to the client concerned.

7. How to request a record

Send a completed request form (Form 2 of the PAIA Regulations, 2021, available from the Information Regulator) to our Information Officer by email or by hand at our head office. Give enough detail to identify the record, say how you would like to receive it, and explain which right you want to exercise or protect. We will reply within the time allowed by PAIA. Fees may apply, as prescribed in the PAIA Regulations, and we will tell you of any fee before we proceed. Access may be refused only on the grounds set out in PAIA, for example to protect the privacy of others or confidential commercial information.

8. Processing of personal information (POPIA)

Purpose: to provide our health and safety services, reply to enquiries, prepare quotes, manage employees and suppliers, and meet our legal obligations.

Categories of people and information: clients and their staff (names, contact details, job titles, company details); employees and applicants (identity, contact, qualification, payroll and employment information); suppliers (company and contact details, banking details).

Who we share it with: only those who need it to deliver our services or meet legal requirements, such as SARS, the Department of Employment and Labour, the Compensation Fund, our auditors and service providers who are bound to confidentiality.

Cross-border transfers: we do not plan to send personal information outside South Africa, except where a service we use, such as email or WhatsApp, stores information on servers abroad.

Security: we take reasonable technical and organisational steps to protect personal information, including access controls and password-protected systems.

See also our privacy policy.

9. Availability and updates

This manual is available on our website and at our head office. We review it when our details or processes change.

Last updated: October 2026